On this page, you will find the official contact information for AliExpress, including office addresses, phone numbers, and email addresses. You can use this information to contact the marketplace administration.
This information is useful for customers who are looking for answers to questions, want to resolve order issues, or subscribe to AliExpress’s verified profiles on popular social media platforms.
AliExpress Customer Service
AliExpress has a customer support department called AliExpress Customer Service. The main channels of communication between customers and the marketplace administration are automated email notifications and online chat.
Online Chat
The virtual chat operates on the basis of artificial intelligence (AI), known as Eva. If the robot assistant cannot fulfill the customer’s request, then a real customer service representative is connected to the chat.
This communication method is available to customers 24/7, 365 days a year in English. For more information on how to contact customer support, please see our separate publication.
It is known that AliExpress uses the following email addresses to communicate with customers:
| Email Address | Description |
|---|---|
| AEBuyerServices@aliexpress.com | Used to notify customers about the status of disputes with sellers. |
| transaction@notice.aliexpress.com | Used to notify customers about order statuses. |
| care.ae0@mail.aliexpress.com | AliExpress product recommendations based on search history and product browsing. |
The functionality of other mailboxes, mentions of which can be found on the Internet, has not been confirmed in 2024.
Phone number
AliExpress does not have its own call centers where you can ask for help with your purchases.
| Phone number | Description | Type |
|---|---|---|
| (+86) 571-8656-3839 * | Official AliExpress phone number linked to WhatsApp for customers from all over the world. Use English for communication. | |
| (+86) 571-8502-2088 | AliExpress head office phone number in Hangzhou, China. | Corporate |
| (+852) 2215-5100 | Hong Kong office phone number. | Corporate |
| (+886) 2-6602-9888 | Taiwan office phone number. | Corporate |
* This phone number is specified in every notification email from the marketplace, sent to the email address of buyers, in the «Contact us» section.
AliExpress legal address
When creating a buyer account, all customers agree to a service agreement200720572D. Its legal address is Lazada One, 51 Bras Basah Road, #04-08, Postal 189554.
All official notifications should be sent to the AliExpress legal department.
Address: c/o Alibaba.com Singapore E-commerce Private Limited, 26/F, Tower One, Times Square, 1 Matheson Street, Causeway Bay, Hong Kong.
AliExpress head office on the map
AliExpress headquarters is located in Hangzhou, China, at 969 West Wen Yi Road, Yu Hang District, Hangzhou 311121, Zhejiang Province.
Official AliExpress social media accounts
Follow the marketplace’s verified profiles to stay up-to-date on the latest news and events:
Does AliExpress have a customer service hotline?
No, AliExpress does not have a customer service hotline. Customers can contact customer service through online chat, email, or WhatsApp.
Where is the AliExpress headquarters located?
The AliExpress headquarters is located in China, at 969 West Wen Yi Road, Yu Hang District, Hangzhou 311121, Zhejiang Province, China.
What are the hours of operation for AliExpress customer support?
AliExpress customer support is available 24/7, 7 days a week.
Is it possible to visit an AliExpress office in person?
AliExpress does not provide public information for customers about the possibility of visiting their offices.
Image: AliExpress Logo / © Alibaba Group