AliExpress “Suspected of malicious additional accounts creation”: What It Means and How to Appeal

Some AliExpress shoppers have had their accounts suspended over suspected creation of additional accounts. In some cases, even buyers who say they have never registered another account have been affected. Users in different countries have reported these restrictions, and some have managed to regain access after appealing.

Here’s what the message means, which AliExpress rules allow accounts to be suspended, and what you can do to try to regain access.

What does “Suspected of malicious additional accounts creation” mean?

When an account is suspended, AliExpress may display the following message:

suspected of malicious additional accounts creation. please refer to the rules for details: aliexpress.com terms of use, https://terms.alicdn.com/legal-agreement/terms/suit_bu1_aliexpress/suit_bu1_aliexpress202204182115_66077.html?spm=a2g0o.home.0.0.468a21457zdmsw

Put simply, it means: “Suspected of deliberately creating additional accounts in violation of the rules. See the AliExpress.com Terms of Use for details.”

The message indicates that AliExpress suspects a user of creating or controlling multiple accounts in violation of the platform’s rules. However, it does not explain what specifically triggered the suspicion.

Under Section 4.1 of the AliExpress.com Terms of Use, a user may register only one account unless AliExpress has granted separate permission. The platform reserves the right to close an account if it has grounds to suspect that the same person has registered or controls multiple accounts at the same time.

Importantly, the rules allow AliExpress to suspend an account based on suspicion, rather than only after a violation has been proven.

Section 6.2 also allows AliExpress to restrict related accounts, cancel orders, and revoke promotional benefits when its rules have been violated or there are reasonable grounds to suspect a violation.

Why might AliExpress suspend an account?

The most straightforward reason is one person using multiple accounts without the platform’s permission. For example, this may involve registering again to claim discounts intended for new customers.

However, some users report being restricted despite saying they have no additional accounts.

According to the AliExpress Privacy Policy, the platform collects technical data about devices, IP addresses, and user activity, including for fraud prevention and account security.

This information may be used in security checks. However, AliExpress does not disclose the exact criteria it uses to link different accounts. There is therefore not enough evidence to say that sharing a Wi-Fi connection, using a VPN, or having several people use the same device will, on its own, trigger this particular restriction.

False positives are also possible, but publicly available information does not establish how often they occur.

Have other AliExpress shoppers experienced this restriction?

Yes. The message “Suspected of malicious additional accounts creation” has appeared in public complaints from AliExpress users since at least 2024.

For example, on November 26, 2024, a buyer in Brazil reported on Reclame Aqui that their account had been suspended immediately after registration. The buyer said they had never created an AliExpress account before.

On December 7, an AliExpress representative replied that the account was working again without restrictions. The buyer confirmed on December 10 that the issue had been resolved.

Not every appeal is successful, however. In July 2026, a user in Germany wrote on Trustpilot about being suspended after changing their email address, deleting their previous account, and registering again. According to the user, even a second appeal through customer support failed to restore access.

These are users’ accounts of what happened, not the results of independent reviews of their account histories. They confirm that the issue exists and that appeals have different outcomes, but they do not tell us how many suspensions are mistaken or establish that AliExpress is experiencing a widespread system failure.

How to appeal an AliExpress account suspension

If you receive a message about suspected creation of additional accounts, the best place to start is the official appeal process.

1. Submit an appeal

Check whether the suspension notice offers a link to the Appeal Center, where AliExpress handles appeals against account restrictions.

If that option is available, submit an appeal and explain the circumstances. In particular, say whether you have ever had other accounts, changed your email address, or registered again.

If you genuinely have only one account, state this clearly and ask AliExpress to review the decision.

It is also worth attaching a screenshot of the suspension message. If AliExpress requests further information to verify your identity or account, provide it only through the official form.

2. Contact AliExpress customer support

If your appeal is rejected or you cannot access the Appeal Center, try contacting AliExpress through its official Help Center.

Include the exact reason shown for the suspension, the email address associated with your account, and the reference number of any previous appeal, if you have one.

You can use the following short message if it accurately describes your situation:

My AliExpress account was disabled due to “Suspected of malicious additional accounts creation”. I have only one AliExpress account and believe this restriction may be a mistake. Please review my case and let me know if any additional information is required to verify my account.

If you previously had another account, do not claim otherwise. Instead, explain why the second account was created and whether it was used to make purchases.

Contacting support again does not guarantee a different decision, but it gives you an opportunity to provide details that may have been missing from the initial review.

3. Check whether access has actually been restored

If you receive a positive response to your appeal, try signing in to your account again.

This matters because confirmation that an appeal has been accepted does not always mean that all restrictions have been lifted. In public discussions, some users have reported a positive appeal status but still could not sign in.

If you still cannot access your account, let customer support know and refer to the outcome of the previous review.

Do not create new accounts to get around the suspension. Doing so may violate AliExpress’s rules and make the review process more difficult.

What happens to orders you’ve already paid for?

An account suspension does not necessarily mean that every order you have placed will be canceled automatically. However, AliExpress’s rules allow orders to be canceled if the platform’s terms are violated.

If an item has already shipped, check its progress using the tracking number, if you still have it.

If you cannot access your order details, contact support and ask for an update. Keep your order number, payment confirmation, and any emails you received about the purchase.

If an order has been canceled but you have not received a refund, raise the payment issue separately from your account reinstatement request.

Can you recover your account after an appeal is rejected?

Sometimes a further review helps, but AliExpress does not guarantee that an account will be reinstated after an appeal has been rejected.

The outcome depends on the circumstances of the case and the platform’s decision. If customer support ultimately refuses to restore access, keep a copy of the response, especially if you have paid orders or unresolved disputes.

Users covered by the EU’s Digital Services Act may, in certain circumstances, have access to additional ways to challenge decisions made by online platforms.

Conclusion

The message “Suspected of malicious additional accounts creation” means that AliExpress suspects a user of creating or controlling additional accounts in violation of its rules. However, an account suspension does not, by itself, prove that the buyer has broken those rules.

Public reports show that some users have regained access after appealing, while others have received final rejections. The main way to address the issue is therefore to contact AliExpress through the Appeal Center or AliExpress customer support, explain the circumstances, and request another review of the decision.